As a potential client of Georgian Medical Services we are aware that you could have important questions for us. Below we list our most frequently asked questions and their answers. If you don’t find a specific answer, please contact us by e-mail at georgianmed@gmail.com, or phone 519.376.3741.
GMS Operations
Q. Are Georgian Medical Service’s Employees Covered by WSIB?
A. Yes. Georgian Medical Services understands the importance of health and safety, and is covered by WSIB (Workman Safety and Insurance Board). Georgian Medical Services complies with the rules set out by WSIB. All GMS personnel are trained on WHMIS and fully trained on the equipment they use.
Q. Is Georgian Medical Services ISO certified?
A. No.
Q. What kind of liability insurance does Georgian Medical Services have?
A. “Medical equipment repair company”. This means we assume liability on our repairs.
Repairs/ Equipment
Q. Can you repair our equipment during our off hours?
A. At Georgian Medical Services we are flexible. We can work around your schedule and adapt our hours to your needs as required.
Q. What is the process for equipment repair?
A. Its easy. You just contact us with your issue and decide whether to get in-shop or on-site service. We will repair your equipment as fast as possible and send you a post-repair report with all the work performed.
Q. Does Georgian Medical Services track equipment service history?
A. We track all repairs and preventative maintenance done on the equipment. Information is kept confidential and is available to the customer that owns the piece of equipment. Information is used for accreditation; it meets and exceeds all standards put forth by the Government of Canada.
Q. How do I ship equipment or return items to you?
A. To ship equipment to us you need a RGA Number (Return Good Authorization) for tracking the equipment. To receive a RGA Number for your shipment, just give us a call and provide the following information:
- Contact name
- Phone number
- Address
- Reason for shipping to our facility
We then track the equipment to ensure it arrives within 5 days. You will be contacted by one of our representatives upon the shipment’s arrival.
Q. Is there a warranty on repairs?
A. Absolutely! All our repairs include a 30 days warranty.
Sales/ Purchasing
Q. How do I purchase supplies, parts, and services from Georgian Medical Services?
A. There are a number of ways you can purchase supplies, parts and services from Georgian Medical Services. Orders can be placed by phone, via fax, e-mail or in-person at our facilities.
Q. Do I need an account to buy items form you?
A. Yes. Setting up an account is easy. We only require:
- Company name
- Company address
- Phone number(s)
Q. Do you offer discounts?
A. We offer discounts for large orders. Additionally, we have a multi-site discount associated with our Preventative Maintenance program:
- We discount our hourly rate
- More sites, more discount
- We give you all of our report writing at no additional cost!
Q. What are the payment options with Georgian Medical Services?
A. Payment may be made with cash, cheque or credit card (VISA or Mastercard). First time buyers are asked to pay at time of delivery; payment terms are net 30 days if an account has been set up with us. We must charge interest on all outstanding accounts to cover our carrying costs.
Additional Benefits
Q. Does GMS recycle batteries?
A. We have partnered with a great not for profit company called Call2Recycle, allowing us to recycle all batteries, except for alkaline.
Q. What makes Georgian Medical Services stand above the rest?
A. Fast turnaround time, great customer service, nationwide coverage, and we come to your site!